Our team is filled with hardcore online shoppers, just like you. (Seriously, how did we all survive before our Amazon Prime days? That being said, we know what you're looking for in a return process because we know what we're looking for. Our goal was to make returning and exchanging stuff as easy breezy as possible. 

During the process, in each step, you'll receive an email telling you what the next step is and when you can expect to hear from us - that way, there's no guessing on your end. 

So what can be returned? 

You can return any items you've purchased from MODSW.com. SportSkirts, FlexSkirts, SnowSkirts, Accessories - anything that doesn't fit or doesn't make you happy.

What cannot be returned? 

We are not able to return/refund items complimentary given in a package from MOD. We are also not able to return/refund items that were purchased from our distributors. If you purchased MOD from outside of MODSW.com, you will need to return that item to that store. 

How does the item need to be returned? 

Great, great question. 

• The item must be returned within 7 days of receiving the item. 
• The item must obviously be unused an in original condition (no smells, stains, or signs of wear).
• The item must have all original tags attached to the item. 

What is the process? 

1. Head to our Returns page. 
2. Enter your order number and email address you used to order the item. Your order number can be found in the Order Confirmation email we sent to you at time of purchase. 
3. Follow the prompts. 

Who pays for shipping for returns? 

If you've been with us for a while, then you'll get excited reading this section. Customers now have the option to get free exchanges when shopping at MOD. 

You'll have two options for deciding how you'd like to be refunded. 

Choosing Store Credit: You will receive the full refunded amount on a gift card so you can purchase your replacement item at your discretion. MOD will purchase your shipping label for you and email it to you. 

Choosing Original Payment Method: You will receive the full refunded amount minus the cost of the return shipping label. MOD will email the shipping label to you.

We want you to know that we're always thinking about our customers, and creating and emailing the shipping label to you - saving you time and energy - is just one more way we're happy to serve you.

An example of what this process looks like is posted near the bottom of this page. 

Exchanging an item is a very similar process to returning an item. 

What can be exchanged? 

You can return any items you've purchased from MODSW.com. SportSkirts, FlexSkirts, SnowSkirts, Accessories - anything that doesn't fit or doesn't make you happy.

How does the item need to be exchanged? 

Again, great question. 

• The item must be exchanged within 7 days of receiving the item. 
• The item must obviously be unused an in original condition (no smells, stains, or signs of wear).
• The item must have all original tags attached to the item. 

What is the process? 

1. Head to our Returns page. 
2. Enter your order number and email address you used to order the item. Your order number can be found in Order Confirmation email we sent to you at time of purchase. 
3. Follow the prompts. 

Who pays for shipping for exchanges? 

When exchanging an item, customers now get their exchanged goods shipped back for free. Yes, MOD is footing that shipping bill for you, dear. Choose Store Credit as the exchange option in the prompt. 

Choose Store Credit: You will receive the full refunded amount on a gift card. Also, MOD will purchase your shipping label for you and email it to you. The shipping label will be made immediately available to you. The store gift card will be emailed to you once the item has been received and inspected by our team. 

When will I get my gift card so that I can purchase my new item? 

We know you're antsy to purchase your new items so we inspect returns within 48 hours of receiving them. Upon inspection, a the Gift Card is immediately emailed to you. You can then head to our store and purchase your new items with your gift card. 

What's the exchange process in a nutshell? 

 

1. Process a return using the return portal: www.modsw.com/a/returns 

2. For exchanges, refunded money will be put on a store gift card, so choose the store credit option. 

3. Place item(s) in the mail/post office to be shipped back to MOD using the emailed return label.

4. An email is sent saying that the item has been received & inspected by the MOD team once it's been delivered & processed.

5. Another email is sent containing store credit to purchase your exchanges.

6. Save it, use it, gift it - your credit is yours! 

Got more questions? Email us cs@modsw.com.